Introduction
This Refund Policy explains how Pentagama handles eligible refunds for travel bookings. Approval, amount, and timing depend on the rules of the provider associated with your booking.
Policies
Refund Policy
Refunds depend on provider approval and your booking conditions. pentagama.world helps coordinate eligible requests.
Last updated: August 18, 2026
Refund eligibility
Refunds are available only when provider conditions allow them. Some fares, rooms, packages, activities, and promotions may be nonrefundable or may allow only credit or a date change.
Refund calculation
The amount is calculated after deducting provider penalties, cancellation fees, used services, payment charges, and applicable Pentagama service fees.
Processing times
When a provider approves a refund, it is normally processed within 7 to 21 business days. Banks, card issuers, payment gateways, and providers may require additional time.
Original payment method
Eligible refunds are generally returned to the original payment method unless Pentagama approves another method after appropriate verification.
Nonrefundable charges
Service fees, convenience charges, payment gateway fees, documentation costs, used services, provider penalties, and administrative charges may be nonrefundable.
Refund request requirements
To request a review, send the booking reference or invoice, traveler name, contact details, reason for cancellation or refund, and any available supporting documents.
Contact
For refund support, contact Pentagama at [email protected] or +1 (000) 000-0000.