Introduction
This Cancellation Policy explains how Pentagama handles cancellation requests. Final eligibility, charges, and timing depend on fare rules and provider conditions.
Policies
Cancellation Policy
This policy explains how pentagama.world handles cancellation requests and how provider rules may affect your booking.
Last updated: August 18, 2026
General conditions
Eligibility and charges vary by provider, fare type, dates, destination, and booking conditions. We process requests according to the rules of airlines, hotels, operators, and other providers.
Flight cancellations
Flight cancellations are governed by fare rules and ticket conditions. Some fares may be nonrefundable or allow changes with penalties and service fees.
Hotel cancellations
Hotel charges depend on the property, room type, season, cancellation window, and provider policy. No-shows and promotional rates may be charged in full.
Tours and packages
Package cancellations may include penalties from hotels, transfers, activities, admission tickets, local operators, and administrative handling. Each service may have different rules.
Cancellation process
To request a cancellation, contact us by phone or email with the booking reference, traveler name, and reason. We will review the provider rules and confirm any applicable charges.
Refund after cancellation
Any eligible refund is returned according to provider approval, the refund policy, and bank processing times. Some charges may be nonrefundable.
Contact
For cancellation support, contact Pentagama at [email protected] or +1 (000) 000-0000.